Last updated November 2020 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be initiated by the return process described below within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Customer is responsible for the return shipping cost.

RETURN PROCESS

To return an item, you must contact customer support (see contacts below) and start the Return Merchandise Authorization (RMA) process.  

You will then be given the RMA number as well as instructions on how & where to return the item.  Please place the item securely in its original packaging and mark the outer box with the Return Merchandise Authorization (RMA) number.

Returns without an RMA cannot be accepted as our warehouse has no way to identify the return.  Returns rejected/misplaced due to the lack of an RMA will be the sole responsibly of the customer. 

We highly encourage returns to use tracking.  If there’s any issues, we will need a way to verify the return (with RMA) has arrived at our warehouse and has been successfully delivered.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 3 days from the receipt of your item to process your return.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

LaGaurdian Med

(800)420-0120

support@LGMed.co